Terms and Conditions

Effective date: October 1, 2025

Version: V001.01

SeasonCrew Marketplace
General Policy
(SeasonCrew – Vendors – Customers)

1. Purpose of this Policy

This Policy explains how the relationship works between:

• SeasonCrew – the platform operator
• Vendors – service providers who list and deliver services through SeasonCrew
• Customers – individuals or businesses who browse, book, and purchase services through SeasonCrew

It is designed to:

• Set clear expectations for using the platform
• Clarify how orders/bookings are made
• Explain who is responsible for what
• Describe how services are delivered, changed, cancelled, or refunded

This Policy should be read together with SeasonCrew’s Terms of Use, Privacy Policy, and any specific service, fee, or refund policies published on the platform (together, the “SeasonCrew Terms”).

2. Key Definitions

In this Policy:

• “SeasonCrew” (“we”, “us”, “our”) means the company operating the SeasonCrew platform, website, app, and related services.
• “Platform” means any website, app, or system operated by SeasonCrew that enables Vendors and Customers to connect and transact.
• “Vendor” means a person or legal entity that offers and delivers services through the Platform.
• “Customer” means a person or legal entity that requests, books, or purchases services from a Vendor through the Platform.
• “Service(s)” means any service or package offered by a Vendor on the Platform, whether delivered online (e.g., digital consulting, design, coaching) or offline (e.g., in‑person events, on‑site work).
• “Order” / “Booking” means a confirmed transaction where a Customer agrees to purchase a Service from a Vendor through the Platform.
• “Deliverable(s)” means any output of the Service (e.g., designs, reports, event execution, training session, etc.).
• “SeasonCrew Terms” means this Policy and any other terms, policies, or guidelines SeasonCrew publishes.

3. Nature of the Platform & Relationship Between the Parties

3.1 SeasonCrew is a Marketplace, Not the Service Provider

SeasonCrew provides an online marketplace and technology platform that allows Vendors to list services and Customers to discover, book, and pay for those services. We facilitate the connection and the payment; we do not normally provide the services ourselves.

Unless clearly stated otherwise on a specific listing or page (for example, where SeasonCrew is explicitly named as the service provider), SeasonCrew:

• is not a party to the service contract between Customer and Vendor;
• does not transfer legal ownership or responsibility for deliverables between Customer and Vendor;
• does not guarantee that every service will meet expectations, although we set standards and may intervene in case of disputes.

3.2 Independent Contractors – No Employment or Partnership

Vendors using SeasonCrew are independent contractors, independent individuals, or independent businesses. They are not employees, agents, or representatives of SeasonCrew.

Nothing in this Policy creates:

• an employment relationship,
• a partnership,
• a joint venture, or
• a franchise
  between SeasonCrew and any Vendor or Customer.

Each Vendor is solely responsible for:

• their own business operations, including licenses and registrations
• hiring and paying any staff or subcontractors
• complying with applicable laws and regulations (labour laws, health and safety rules, professional licensing, etc.)
• paying their own taxes and social contributions.

Customers are responsible for ensuring that the services they purchase are appropriate for their needs and compliant with any rules applicable to their own business or personal use.

3.3 SeasonCrew’s Responsibilities (High Level)

SeasonCrew will, in general:

• provide and maintain the Platform and its core features
• facilitate search, matching, and messaging between Vendors and Customers
• enable secure payment processing via third‑party payment providers
• provide support and dispute‑resolution mechanisms as described in this Policy
• enforce Platform rules, standards, and this Policy, including suspending or removing users who violate them.

4. Accounts & Eligibility

4.1 Who Can Use SeasonCrew

To use the Platform, you must:

• be at least the age of legal majority in your jurisdiction (typically 18+);
• have the legal capacity to enter into binding contracts; and
• agree to and comply with the SeasonCrew Terms.

Companies must ensure that the individual creating or managing the account has full authority to bind the company.

4.2 Accurate Information & Identity Verification

All Users (Vendors and Customers) agree to:

• provide true, accurate, and complete information when creating an account and using the Platform
• keep their profile and contact details up to date
• maintain the security of their login credentials and not share them with others.

SeasonCrew may, at its discretion, conduct identity, business, or location verification using government ID, documentation, or third‑party checks. We may suspend or terminate accounts if we cannot verify information or if information is false, misleading, or incomplete.

5. How the Platform is Used

5.1 General Use

By using the Platform, you agree:

• to use it only for legitimate business or personal purposes;
• not to engage in any activity that is fraudulent, misleading, illegal, or harmful;
• to comply with all applicable laws, including consumer protection, privacy, tax, export control, and professional licensing laws.

SeasonCrew may restrict or remove content, services, or users that violate the SeasonCrew Terms.

5.2 On‑Platform Communication & Non‑Circumvention

To protect all parties and maintain a safe environment, Customers and Vendors agree that:

• All key communication about an Order (requirements, scope, timelines, pricing, cancellations, disputes) should take place through the Platform messaging or structured order tools.
• Users must not circumvent the Platform by taking payments or arrangements for services off‑platform where the connection originated on SeasonCrew, except where SeasonCrew gives explicit written permission or where required by law. This is consistent with how work marketplaces protect their ecosystem.

SeasonCrew may suspend or terminate accounts involved in off‑platform circumvention.

6. Vendors’ Responsibilities

SeasonCrew expects Vendors to follow strong professional and quality standards.

6.1 Service Listings & Information

Vendors must ensure that each listing:

• contains a clear, accurate description of the service, including what is and is not included
• sets out pricing, including any extra charges or optional add‑ons
• specifies delivery method (online / on‑site), location (if relevant), and approximate delivery timeline
• discloses any requirements from the Customer (e.g., access, materials, information, approvals)
• does not misrepresent skills, experience, qualifications, or availability.

If there are specific Vendor policies (e.g., custom revision rules, cancellation cut‑off times), they must be clearly stated on the listing or in the order conversation.

6.2 Service Delivery & Quality Standards

Vendors agree to:

• deliver services professionally and on time, respecting the agreed schedule or timeline;
• provide services that match the description and scope agreed at the time of Order;
• respond to Customer messages within a reasonable time frame;
• promptly notify the Customer (via the Platform) if delays or issues arise, and propose alternative dates or solutions;
• comply with all health, safety, and legal requirements for any on‑site work;
• maintain appropriate insurance if required by law or by the nature of the service.

Where services are creative, technical, or advisory, Vendors must:

• provide original work or properly licensed materials, and
• avoid infringing the intellectual property rights of others.

6.3 Revisions & Changes

If a listing includes revisions:

• Vendors must provide the number and type of revisions specified in the listing or agreed in writing on the Platform;
• Revisions should be reasonable and in‑scope – not a request for a completely new service.

Any changes in scope, price, or timeline after the Order is placed should be agreed on the Platform and, where available, formalized using SeasonCrew’s process or “extra services” features.

6.4 Cancellations by Vendors

If a Vendor must cancel:

• they must notify the Customer as early as possible through the Platform;
• SeasonCrew may issue a full or partial refund to the Customer depending on timing and circumstances (see section 10).

Repeated or last‑minute Vendor cancellations may lead to account penalties, lower visibility, account termination, or suspension.

7. Customers’ Responsibilities

Customers play a critical role in successful service delivery.

7.1 Information & Cooperation

Customers agree to:

• provide accurate and complete information about their needs, preferences, and constraints;
• respond to Vendor questions and requests for clarification within a reasonable time frame;
• provide any materials, access, or approvals required for the Vendor to deliver the service;
• avoid making demands that are unsafe, illegal, or outside the agreed scope.

Delays caused by missing information or approvals from the Customer may:

• extend the delivery timeline, and/or
• affect eligibility for refunds or changes.

7.2 Payments & Fees

Customers must:

• ensure that valid payment methods are provided and that sufficient funds are available;
• pay all listed prices, platform fees, and taxes shown at checkout;
• not initiate unjustified chargebacks or disputes with payment providers.

7.3 Behaviour Standards

Customers must treat Vendors and SeasonCrew staff with respect. Harassment, abuse, discrimination, or extortion (for example, threatening negative reviews to obtain free work) is strictly prohibited and may result in account suspension or further legal action consequences.

8. How Orders/Bookings are Formed

Although specific flows may vary (instant booking vs. quote), SeasonCrew generally supports processes that offers predefined service / product in advance for the customer to pick from:

1. Discovery
   Customers browse listings, profiles, or categories to find suitable Vendors.
2. Enquiry / Request
   The Customer sends an enquiry or request (if needed) to clarify requirements, timing, and price.
3. Guidance
   The Vendor may direct the customer to proper product/ service through the Platform.
4. Order / Booking Confirmation
   • The Customer confirms the Order and authorizes payment.
   • At this point, a binding contract for the service forms directly between Customer and Vendor, subject to the SeasonCrew Terms and any additional terms agreed in writing on the Platform.
5. Payment Authorization / Capture
   SeasonCrew or its payment provider may:

    

   • pre‑authorize the amount at the time of booking; and/or
   • capture the payment according to the flow described at checkout (for example, upfront, milestone‑based, or on completion).
6. Service Delivery
   The Vendor delivers the Service as agreed.
7. Completion & Rating
   The Order is marked complete according to Platform rules (e.g., Vendor marks as delivered and Customer confirms, or automatic completion after a certain period), and both parties may leave ratings and reviews.

9. Payments, Payouts & Taxes

9.1 Payment Processing

SeasonCrew uses third‑party payment providers to handle payments. Customers:

• authorize SeasonCrew and its payment partners to charge the selected payment method for the total Order amount, including any SeasonCrew fees and taxes; and
• agree that SeasonCrew may hold funds temporarily to help manage cancellations, disputes, and platform security.

Vendors:

• authorize SeasonCrew to deduct platform fees, commissions, and any applicable charges before remitting payouts; and
• understand that payout timing may vary due to processing times, customer confirmation, fraud checks, or banking delays.

9.2 Fees

Fees may include:

• SeasonCrew service fees for Vendors
• Customer service/booking fees
• currency conversion fees or payment processing fees
• any other charges disclosed at checkout or on our fees page.

Fee amounts and structures will be clearly disclosed on the Platform and may be updated from time to time.

9.3 Taxes

Each Vendor is solely responsible for:

• determining any taxes, VAT, GST, or other charges due in connection with their services; and
• collecting, reporting, and remitting those taxes to the appropriate authorities.

SeasonCrew may, where required by law, calculate, collect, and remit certain taxes (for example, as a marketplace facilitator), but this does not relieve Vendors of their own legal responsibilities.

Customers are responsible for any personal or business tax obligations arising from their purchase and use of the services.

10. Changes, Cancellations & Refunds

SeasonCrew aims to be fair to both Customers and Vendors. Specific cancellation and refund rules may differ by service type and region and will be explained on the Platform or at checkout.

In general:

10.1 Customer‑Initiated Cancellations

• Before Vendor starts work / before a certain cut‑off time:
  • Customer may be eligible for a full or partial refund, minus any non‑refundable platform fees clearly stated at checkout. The customer agrees to declared cancellation policy by the vendor.
• After Vendor starts work or close to service time:
  • Only a partial refund or no refund may be available, depending on actual work already completed, costs incurred, and any published Vendor policy.

10.2 Vendor‑Initiated Cancellations

If a Vendor cancels an Order:

• the Customer will usually receive a full refund of the service amount, and
• SeasonCrew may apply account penalties to the Vendor (for example, lower ranking, temporary suspension) in line with our internal risk and reliability standards.

10.3 Changes & Rescheduling

• Changes in date, scope, or location should be agreed in writing on the Platform.
• Any price differences arising from changes must be clearly agreed and processed through SeasonCrew’s tools (e.g., “extras” or revised quotes).

10.4 Refund Process

All refunds:

• will be processed through the original payment method where possible;
• may take time to appear due to bank or card processing delays;
• are subject to SeasonCrew’s final decision in case of dispute.

11. Service Completion, Acceptance & Auto‑Completion

To keep the system efficient:

• For digital services, Vendors typically mark the Order as “Vendor Completed” and may upload or share the photos or documents through the Platform.
• For on‑site services, completion is recorded based on the event date/time or Vendor marking the service as completed.

Customers should review and confirm receipt of services within a reasonable period as defined on the Platform. If the Customer does not respond within that period, SeasonCrew may auto‑complete the Order and release relevant payouts to the Vendor.

Auto‑completion does not remove the Customer’s rights under applicable consumer law where such rights cannot be waived.

12. Ratings, Reviews & Feedback

Ratings and reviews help maintain trust.

• Customers may leave public reviews and ratings after an Order is completed.
• Reviews must be honest, fair, and factual, and must not contain hate speech, harassment, or confidential information.
• Vendors may respond to reviews respectfully.
• SeasonCrew may moderate or remove reviews that:
  • violate our content guidelines,
  • appear to be fake or manipulative, or
  • are clearly unrelated to the service experience.

Users must not:

• offer or request incentives in exchange for positive reviews or removal of negative ones; or
• threaten negative reviews to extort free or additional services.

SeasonCrew may use reviews and other performance data in ranking, search results, and eligibility for special programs.

13. Disputes Between Vendors & Customers

SeasonCrew encourages Vendors and Customers to first try to resolve disputes directly via Platform messaging.

If you cannot resolve it amicably:

1. Either party may open a case or dispute through the Platform.
2. SeasonCrew may request evidence, such as:
   • communication logs
   • screenshots or files
   • photos or videos (for physical services)
   • proof of work, attendance, or delivery.
3. SeasonCrew will review the information and may:
   • propose a compromise (e.g., partial refund),
   • issue a full or partial refund to the Customer,
   • approve full or partial payout to the Vendor,
   • take other corrective actions, such as warnings, account limits, or suspension.

SeasonCrew’s decision regarding refunds and payouts under this Policy is final for the purposes of the Platform, without prejudice to any non‑waivable legal rights Users may have under applicable law.

14. Conduct & Prohibited Uses

All Users must:

• treat others with respect and professionalism;
• not engage in hate speech, harassment, threats, or abusive behaviour;
• not offer or request illegal or unsafe services;
• not upload malware, spam, or any harmful content;
• not infringe anyone’s intellectual property or privacy rights.

SeasonCrew may suspend or terminate accounts and remove content that violates this Policy or any law.

15. Intellectual Property & Confidentiality

15.1 Ownership of Work

By default (unless Vendor and Customer clearly agree otherwise in writing on the Platform):

• Each party keeps ownership of its own pre‑existing materials and intellectual property.
• The Vendor grants the Customer a license to use the deliverables for the purposes described in the Order. The scope (commercial use, exclusivity, territory) should be clarified in the listing or agreement for creative or technical work.

SeasonCrew:

• does not claim ownership of the deliverables created by Vendors for Customers; but
• may use limited, anonymised snapshots or descriptions of completed work for marketing and platform quality purposes, subject to privacy and confidentiality obligations.

15.2 User Content & Platform Use

User content (e.g., listings, profiles, reviews, images) remains owned by the User, but by posting it on the Platform, the User grants SeasonCrew a non‑exclusive, worldwide, royalty‑free license to host, display, and use that content as necessary to operate and improve the Platform, consistent with common marketplace practices.

15.3 Confidentiality

Both Vendors and Customers agree to:

• use any confidential information received only for the purposes of the Service; and
• not disclose that information to third parties without consent, except where required by law.

16. Data Protection & Privacy

SeasonCrew processes personal data in accordance with its Privacy Policy.

In general:

• SeasonCrew is responsible for personal data it processes as the platform operator (e.g., account data, billing, security).
• Vendors are separately responsible for how they use personal data of Customers in providing their services (e.g., storing client files, sending deliverables). Each party is responsible for complying with data protection laws in relation to the data they control.

Users must not misuse personal data obtained via the Platform (for example, spamming, selling data, or using it outside the agreed service).

17. Legal Compliance, Safety & Insurance

Vendors and Customers are each responsible for:

• ensuring that services offered, booked, and delivered comply with applicable laws, including licensing, zoning, health and safety, professional standards, and export/import rules;
• holding appropriate insurance where necessary for the nature of the service (e.g., liability insurance for events or on‑site work).

SeasonCrew may, but is not obligated to:

• request proof of licenses or insurance; or
• restrict certain service categories in specific regions.

18. Account Suspension & Termination

SeasonCrew may, with or without notice, and at its reasonable discretion:

• suspend or terminate any account that:
  • violates this Policy or other SeasonCrew Terms,
  • engages in fraud, abuse, or illegal activities,
  • repeatedly causes serious customer dissatisfaction or disputes;
  • Any other reason SeasonCrew may deem necessary.
• remove or edit listings, reviews, or other content that violate our rules or applicable law.

Users may close their accounts at any time, subject to:

• completing any ongoing Orders where reasonably possible; and
• allowing SeasonCrew to retain information as required by law or for legitimate business purposes (e.g., fraud prevention, accounting).

19. SeasonCrew’s Liability & Disclaimers

To the maximum extent permitted by law:

1. SeasonCrew provides the Platform “as is” and “as available” and does not guarantee:
   • that Vendors or Customers will be suitable or reliable;
   • that services will meet every individual expectation; or
   • uninterrupted or error‑free operation of the Platform.
2. SeasonCrew is not liable for:
   • the acts, omissions, or negligence of Vendors or Customers;
   • any personal injury or property damage arising from on‑site services;
   • loss of data or content outside SeasonCrew’s reasonable control.
3. SeasonCrew’s total liability to any User for any claim relating to the Platform or this Policy will, where legally allowed, be limited to the greater of:
   • the total fees paid by that User to SeasonCrew (not to the vendor) for the specific Order giving rise to the claim; or
   • a reasonable fixed cap ($100 one hundred Canadian Dollars).

Nothing in this Policy excludes or limits any liability that cannot be excluded under applicable law (for example, certain consumer rights, death or personal injury caused by proven negligence in jurisdictions where such exclusion is unlawful).

20. Changes to this Policy

SeasonCrew may update this Policy from time to time to:

• reflect changes in the Platform,
• comply with new legal or regulatory requirements, or
• improve clarity and fairness.

We will post the updated version on the Platform and, where required, provide notice. Continued use of the Platform after changes take effect constitutes acceptance of the updated Policy.

21. Governing Law & Dispute Resolution with SeasonCrew

The governing law and courts or arbitration forum that apply to disputes with SeasonCrew will be specified in the main SeasonCrew Terms of Use.

22. Contact

If you have questions about this Policy, you can contact SeasonCrew via the contact channels indicated on the Platform (e.g., “Contact Us” form or support email).